Refund Policy – naratif.pro

Last updated: 28 April 2025

1. Subscription Purchases

Subscriptions to naratif.pro are billed in advance on a recurring basis (e.g., monthly, annually) depending on the plan selected.

By subscribing, you agree to automatic renewal until you cancel your subscription according to the terms outlined below.

2. Refunds

All subscription payments are non-refundable, except where required by law.

This includes situations where:

• You have not used the service.
• You have forgotten to cancel your subscription before renewal.
• You encounter dissatisfaction with the content or services.

Please make sure to review the available content and features before subscribing.

3. Cancellation Policy

You may cancel your subscription at any time to prevent future billing cycles.

• If you subscribed via In-App Purchase (IAP) (e.g., Apple App Store, Google Play Store), cancellation must be managed through your device settings within the respective store.
• If you subscribed directly via the naratif.pro website, you can cancel by visiting your account settings.

Cancellation will apply to the next billing cycle.
Access to paid features will continue until the end of your current paid period.

No partial refunds will be issued for unused time remaining in a subscription term.

4. Special Refund Situations

Refunds may be issued if required by local laws or in cases of technical errors directly caused by naratif.pro, such as:

• Double billing (you are charged twice for the same subscription).
• Subscription activation failure after successful payment.

In such cases, please contact our support team within 7 days from the payment date with proof of payment and a detailed description of the issue.

Contact:
Email: support@naratif.pro

All refund requests are subject to review and approval at our sole discretion.

5. In-App Purchase (IAP) Specific Refunds

If you subscribed using Apple App Store or Google Play Store, refund requests must be made directly through those platforms:

• Apple App Store: Visit Apple Support - Request a refund.
• Google Play Store: Visit Google Play - Request a refund.

naratif.pro does not have the authority to process refunds for IAP transactions.

6. Changes to the Refund Policy

We may update this Refund Policy from time to time.
Significant changes will be communicated via email or Platform notifications.

Your continued use of the Platform after changes are posted constitutes acceptance of the updated Policy.

7. Contact Us

Email: support@naratif.pro
Website: www.naratif.pro