Help and Support – naratif.pro

Last updated: 28 April 2025

1. Getting Help

At naratif.pro, we are committed to providing the best possible experience for our users. If you encounter any issues, have questions, or need assistance, we are here to help.

You can reach out to our Support Team anytime through the methods listed below.

2. Contacting Support

2.1 Email Support

For general inquiries, technical support, or account-related issues, please contact:

Email: support@naratif.pro

We aim to respond to all queries within 48 hours during business days (Monday to Friday, excluding public holidays).

When contacting us, please include:

• Your full name
• Your registered email address
• A description of the issue
• Screenshots (if applicable)

2.2 Self-Help Resources

Before contacting support, you may want to check if your question is answered in our Help Center (coming soon), which includes:

• Frequently Asked Questions (FAQ)
• How-to Guides
• Troubleshooting Tips
• Account and Subscription Information

Stay tuned for updates!

3. Common Issues & Solutions

Subscription & Billing

• To cancel a subscription purchased via website, go to your Account Settings.
• For subscriptions via Apple App Store or Google Play, manage your subscription directly through the respective platform settings.

Login Problems

• Ensure your email and password are correct.
• If you've forgotten your password, use the "Forgot Password" link on the login page to reset it.

App Issues

• Try closing and reopening the app.
• Ensure you are using the latest version available in the App Store or Play Store.
• Restart your device if problems persist.

If the issue continues, contact our Support Team.

4. Feedback & Suggestions

We love hearing from our users!

If you have any suggestions for improving naratif.pro, feel free to send them to:

Email: support@naratif.pro

Your feedback helps us shape a better platform for everyone.

5. Important Notes

• Support services are provided in Malay and English.
• We do not offer live phone support at this time. All communications are handled through email.